Reset a forgotten password


When we detect a difference between the password and username, we display it on the screen like this.

Screen Shot 2020-02-11 at 1.05.47 PM.png
To reset your account, you can click on Forgot your password
Screen Shot 2020-02-11 at 12.56.38 PM.png
You then write your email and click submit
Screen Shot 2020-02-11 at 12.58.29 PM.png
You should see this screen.
Screen Shot 2020-02-11 at 1.06.08 PM.png
An email like this will be sent to your email address. Please check your spam folder.
Screen Shot 2020-02-11 at 1.13.30 PM.png
By clicking on Reset Password, you should have access to the password recovery page.
Screen Shot 2020-02-11 at 1.26.34 PM.png

Please write us if you have any questions.

support@entralpi.com