Bluetooth Connexion Troubleshooting

If your Entralpi Force Plate is not connecting to your smartphone, please follow these steps:

1. Check the batteries: The plate runs on 4 AAA cells. Swap in a fresh set if it has been a while — a weak set will connect intermittently before it stops connecting at all.
2. Stand on the plate: It wakes under load. If nothing is on it, there is nothing for the app to find.
3. Restart Bluetooth: Turn Bluetooth off and on again on your smartphone.
4. Forget Device: If you previously paired the device through your phone’s OS settings, ‘forget’ it. The Entralpi plate should only be paired directly from within the Entralpi App.
5. Location Permissions: On Android, ensure location permissions are granted, as they are required for Bluetooth Low Energy scanning.

If you continue to have issues, please contact our support team.