The plate does not connect
The app keeps looking for your Entralpi plate and does not find it. What to check, in order: the plate asleep, Bluetooth pairing, batteries and permissions.
Checked with app version 1.0.64 Last updated
On this page
If the screen stays on Looking for your Entralpi, stand on the plate with your full weight and wait a few seconds. If it still does not show up, check that it is not paired in your phone’s Bluetooth settings, then change its batteries. Go through the steps below in order.
The app looks for your plate each time a session starts, so you do not have to connect it beforehand. (The Bluetooth icon at the top of the app connects it ahead of time, if you prefer.)
1. Stand on the plate
The plate has no power button. It sleeps until it carries your full weight, and the app cannot find a plate that is asleep. Step on with both feet and stay on.
2. Give it a few seconds
When a first search finds nothing, after a few seconds, the title changes to Still looking. The search goes on by itself: there is nothing to tap to keep it going. The screen then lists three things to check: they are steps 1, 3 and 4 here.
3. Do not pair it in your phone’s Bluetooth settings
The plate connects from inside the app only. Do not pair it in your phone’s Bluetooth settings.
If you already did, open your phone’s Bluetooth settings, find the Entralpi in the list of devices, and forget it: on an iPhone, tap the (i) next to it, then Forget This Device; on Android, tap it or its gear icon, then Forget or Unpair. Then go back to the app: the search goes on by itself.
4. Change the batteries
The plate runs on 4 AAA batteries. If it still does not show up, put in a fresh set.
If the screen says “Bluetooth is off”
Turn Bluetooth on. On an iPhone, in Control Centre or in Settings. On Android, in Quick Settings, or with the button Turn on Bluetooth on that screen. The search starts again by itself.
If the screen says “Entralpi can’t use Bluetooth”
The app was refused the permission. Tap Open Settings and allow it:
- iPhone: Bluetooth.
- Android 12 or later: Nearby devices, and Location. Android puts the search for Bluetooth devices under these two.
- An older Android: Location.
The app uses the permission to find your plate and to read the force you pull. It does not use where you are.
Train anyway
Start without the plate starts the session without the plate. The app keeps the time; no force is measured. If the plate wakes up later, that session does not take it: connect at the start of the next one.
This button is not offered during the first pull of the welcome setup, which is measured on the plate.
Still not connecting?
Write to us with your phone’s model and what the screen says.
Related
Was this helpful?
Thank you. It tells us which articles to improve.
Sorry this did not answer your question. Write to us if you need an answer, or try the search above.
Thank you. It helps us improve this page.
